Frequently Asked Questions
Everything you need to know about shopping with GAP International.
How can I track my international order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking link. You can also track your status by logging into your account and visiting the 'Order History' section.
What is the return policy for international purchases?
We offer a 30-day return window for most items. Products must be unworn, unwashed, and have original tags attached. Please note that international return shipping costs may be the responsibility of the customer.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay, depending on your shipping destination.
Are customs duties and taxes included in the total price?
For many countries, we offer the option to prepay duties and taxes at checkout so there are no surprise fees upon delivery. If not prepaid, you may be required to pay these charges to the carrier during delivery.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to help you find the perfect fit across our global collections.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can typically cancel an order within 30-60 minutes of placement. After this window, we are unable to make changes, but you may return the items once received.